pk011 Privacy Policy

1. Who We Are

1.1 pk011 is a licensed and regulated online casino and sports betting platform operating at pk011.org. References to "pk011", "we", "us", or "our" throughout this Privacy Policy refer to the licensed operator of the pk011 platform and its data processing operations.

1.2 pk011 is the data controller in respect of the personal data of registered players and website visitors processed in connection with the platform. As data controller, pk011 is responsible for determining the purposes and means by which your personal data is processed.

1.3 If you have any questions about this Privacy Policy or about how pk011 handles your personal data, you may contact our support team at any time. Contact details are provided in Section 16 of this Policy.

2. Scope of This Policy

2.1 This Privacy Policy applies to all personal data collected and processed by pk011 in connection with your use of the pk011 website at pk011.org, the pk011 mobile web application, and all related services including the sportsbook, casino lobby, live dealer games, and account management features.

2.2 This Policy applies equally to registered account holders and to non-registered visitors who browse the pk011 website. The type and volume of data collected will differ depending on whether you hold a registered account.

2.3 This Privacy Policy should be read alongside the pk011 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a data protection matter, this Privacy Policy shall prevail.

3. Data We Collect

3.1 pk011 collects personal data in three principal ways: data you provide directly to us, data we collect automatically through your use of the platform, and data we receive from third parties such as payment providers and identity verification services.

Data You Provide Directly

• Registration data: full name, date of birth, email address, mobile number, and residential address (city, province — for Pakistani players this typically includes Karachi, Lahore, Islamabad, Faisalabad, or other cities);
• Identity verification documents: copies of government-issued identity documents such as CNIC (Computerised National Identity Card), passport, or driving licence submitted during account verification;
• Payment information: mobile wallet identifiers (JazzCash, EasyPaisa account numbers), bank account details (HBL, UBL, or other Pakistani bank accounts), and related payment verification documents;
• Communications data: the content of messages you send to pk011 support via live chat, email, or our contact forms, including any attachments or documents you choose to share;
• Responsible gaming declarations: self-exclusion requests, deposit limit settings, session control preferences, and any information you voluntarily provide in connection with responsible gaming tools.

Data We Collect Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: pages visited, time spent on each page, betting and gaming activity logs, search queries made on the platform, and navigation paths through the site;
• Transaction data: deposit amounts, withdrawal requests, bet history, game play history, bonus redemption activity, and account balance history;
• Cookie and tracking data: data collected through cookies, web beacons, and similar tracking technologies as described in Section 8 of this Policy.

Data We Receive from Third Parties

• Identity verification results and fraud risk scores from our third-party KYC (Know Your Customer) verification partners;
• Payment confirmation and transaction status data from JazzCash, EasyPaisa, HBL, UBL, and other payment processing partners;
• Anti-money-laundering (AML) screening results from compliance data providers;
• Self-exclusion status data from responsible gaming registries where pk011 participates.

4. How We Use Your Data

4.1 pk011 uses the personal data we collect for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your pk011 account, verifying your identity, processing login requests, and managing your account preferences.
Service Delivery	Processing bets and wagers, crediting winnings, managing your game history, and providing access to all pk011 products including cricket betting, casino games, and slots.
Payment Processing	Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and other supported payment methods, and maintaining transaction records.
Legal & Regulatory Compliance	Meeting our obligations under our gaming licence, conducting KYC and AML checks, reporting to regulators where required, and retaining records as mandated by applicable law.
Fraud Prevention & Security	Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as defined in the pk011 Terms & Conditions.
Responsible Gaming	Enforcing self-exclusion orders, applying deposit limits, monitoring for problem gambling indicators, and reaching out to players who may be at risk.
Customer Support	Responding to your enquiries, resolving complaints, and maintaining records of support interactions for quality assurance and training purposes.
Marketing (with consent)	Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications from pk011.
Platform Improvement	Analysing usage patterns, testing new features, and improving the overall user experience of the pk011 platform based on aggregated and anonymised data.

5. Legal Basis for Processing

5.1 pk011 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between you and pk011, including account creation, service delivery, and payment processing;
• Legal obligation: processing required to comply with our obligations under applicable gaming law, anti-money-laundering regulations, and our gaming licence conditions — including mandatory KYC verification and record retention;
• Legitimate interests: processing carried out in pursuit of pk011's legitimate business interests, including fraud detection, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and interests;
• Consent: processing based on your freely given, specific, and informed consent — principally in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

6.1 pk011 does not sell your personal data to third parties. We may share your personal data with third parties only in the following circumstances:

• Service providers: third-party companies that provide services to pk011 on a data processing basis, including identity verification providers, payment processors, customer support platform providers, cloud hosting providers, and fraud detection vendors. These providers act under data processing agreements that restrict their use of your data to the purposes for which it was shared;
• Regulatory and legal authorities: where pk011 is required by law, court order, or regulatory instruction to disclose personal data — including to gaming regulators, financial intelligence units, and law enforcement agencies;
• Responsible gaming registries: where pk011 participates in shared self-exclusion schemes, information about self-excluded players may be shared with other participating operators to enforce the exclusion across multiple platforms;
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of pk011's business, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection commitments being maintained.

6.2 All third parties with whom pk011 shares personal data are required to maintain appropriate technical and organisational security measures and to process personal data only for the purposes specified in their agreements with pk011.

7. Payment Data

7.1 pk011 handles payment data with particular care given its sensitive nature. When you make a deposit or request a withdrawal via JazzCash, EasyPaisa, HBL, UBL, or other supported payment methods, the transaction is processed directly by the relevant payment provider using their own secure infrastructure.

7.2 pk011 does not store full bank account numbers, mobile wallet PINs, or any equivalent payment credentials on its own servers. pk011 retains only the transaction reference data, masked payment identifiers, and the information needed to match transactions to your account and to support withdrawal requests.

7.3 Transaction history associated with your pk011 account — including deposit amounts, withdrawal requests, and payment method types — is retained for the periods described in Section 9 of this Policy in order to meet our legal and regulatory record-keeping obligations.

8. Cookies & Tracking Technologies

8.1 The pk011 website uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website you visit. pk011 uses the following categories of cookies:

• Strictly necessary cookies: essential for the platform to function. These include session management cookies, authentication cookies, and security tokens. These cookies cannot be disabled without impairing the core functionality of the platform;
• Functional cookies: used to remember your preferences such as language settings, preferred sports markets, and display options. These cookies enhance your experience but are not essential to basic platform operation;
• Analytics cookies: used to collect aggregated, anonymised information about how visitors use the pk011 platform, including pages visited, time spent, and navigation paths. This data is used to improve platform performance and user experience;
• Marketing cookies: used, with your consent, to deliver personalised promotional content and to measure the effectiveness of pk011's marketing campaigns. You may opt out of marketing cookies at any time via your browser settings.

8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the pk011 platform, particularly in relation to session persistence and account security features.

9. Data Retention

9.1 pk011 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Account data and transaction records: retained for a minimum of five (5) years following account closure, as required under standard anti-money-laundering record-keeping obligations applicable to licensed gaming operators;
• Identity verification documents: retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Customer support communications: retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes;
• Marketing consent records: retained for the duration of the consent plus a reasonable period thereafter to demonstrate compliance with consent obligations;
• Self-exclusion records: retained for the full duration of the self-exclusion period plus five (5) years thereafter, to prevent re-registration by excluded individuals.

9.2 Where personal data is no longer required for any lawful purpose, pk011 will securely delete or anonymise it in accordance with its data destruction procedures.

10. Data Security

10.1 pk011 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pk011's servers;
• Encryption of sensitive data fields at rest within pk011's database infrastructure;
• Role-based access controls ensuring that only authorised personnel have access to personal data, and only to the extent necessary for their specific job function;
• Regular security assessments, penetration testing, and vulnerability scanning of the pk011 platform infrastructure;
• Multi-factor authentication requirements for staff accessing systems that hold personal data;
• Incident response procedures designed to detect, contain, and respond to any personal data breach in a timely manner.

10.2 Notwithstanding the measures described above, no data transmission over the internet or data storage system is entirely free from risk. pk011 cannot guarantee the absolute security of personal data and encourages players to use strong, unique passwords for their pk011 accounts and to enable two-factor authentication where available.

11. Your Rights

11.1 Subject to applicable law and the terms of pk011's gaming licence obligations, you have the following rights in respect of your personal data held by pk011:

• Right of access: you have the right to request a copy of the personal data that pk011 holds about you;
• Right to rectification: you have the right to request correction of inaccurate or incomplete personal data held about you;
• Right to erasure: in certain circumstances, you have the right to request deletion of your personal data. This right is subject to pk011's legal and regulatory obligations to retain certain categories of data, as described in Section 9;
• Right to restriction of processing: in certain circumstances, you may request that pk011 restrict the processing of your personal data while a dispute or concern is being resolved;
• Right to data portability: where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to object: you have the right to object to processing of your personal data where that processing is based on pk011's legitimate interests. pk011 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11.2 To exercise any of the rights listed above, please submit a written request to the pk011 support team. pk011 will acknowledge your request within 48 hours and aim to provide a substantive response within thirty (30) days. Where a request is complex or involves a large volume of data, pk011 may extend this period by a further thirty (30) days, with notice provided to you.

11.3 pk011 will not charge a fee for the exercise of your rights in standard circumstances. Where requests are manifestly unfounded or excessive, pk011 reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided.

12. Children & Minors

12.1 The pk011 platform is strictly intended for individuals who are 21 years of age or older. pk011 does not knowingly collect personal data from individuals under the age of 21. Registration by persons under 21 is prohibited under the pk011 Terms & Conditions.

12.2 If pk011 becomes aware that personal data has been collected from an individual under the age of 21 — whether through registration, payment, or any other means — the relevant account will be closed immediately, any deposited funds will be returned to the originating payment method following identity verification, and all personal data associated with the account will be deleted in accordance with Section 9 of this Policy, subject to any mandatory legal retention obligations.

12.3 Parents and guardians who believe that a minor may have registered an account at pk011 are encouraged to contact pk011 support immediately so that the matter can be investigated and resolved without delay.

13. Marketing Communications

13.1 pk011 may, with your prior consent, send you promotional emails, SMS messages, and in-platform notifications regarding bonuses, offers, new games, and platform updates. Consent to marketing communications is obtained separately during the registration process and is entirely optional — declining marketing communications does not affect your access to the pk011 platform or any of its features.

13.2 You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link included in any marketing email; (b) adjusting your communication preferences in your pk011 Account settings; or (c) contacting pk011 support and requesting removal from all marketing lists.

13.3 Please note that opting out of marketing communications does not affect transactional communications — pk011 will continue to send you account-related notifications such as deposit confirmations, withdrawal status updates, security alerts, and policy change notices, as these are necessary for the operation of your account.

13.4 pk011 does not send marketing communications to players who are subject to a self-exclusion order. Where a self-exclusion is applied, all marketing communications are suppressed immediately.

14. Third-Party Services

14.1 The pk011 platform may contain references to third-party services, including payment providers such as JazzCash and EasyPaisa, and technology partners that power specific platform features. When you interact with these third-party services, you are subject to their own privacy policies and data handling practices, which are independent of pk011's Privacy Policy.

14.2 pk011 is not responsible for the privacy practices of third-party services. pk011 recommends that you review the privacy policies of any third-party payment provider or service you use in connection with your pk011 account to understand how your data is handled by those parties.

14.3 Where pk011 uses third-party analytics or tracking tools to measure platform performance and user behaviour, those tools are configured to anonymise or pseudonymise data to the greatest extent possible, and no raw personally identifiable information is shared with analytics providers beyond what is strictly required for the service to function.

15. Changes to This Policy

15.1 pk011 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new third-party data sharing arrangement — pk011 will notify registered players via the email address associated with their account at least fourteen (14) days prior to the change taking effect.

15.2 Non-material changes, such as minor wording clarifications or updates to contact details, may be implemented immediately upon publication of the revised Policy on the pk011 website. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

15.3 Your continued use of the pk011 platform after a revised Privacy Policy has come into effect constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of the platform and close your account by contacting pk011 support.

16. Contact & Complaints

16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pk011 handles your personal data, please contact the pk011 support team. Our support agents are available 24 hours a day, seven days a week via live chat on the platform.

16.2 Written data protection enquiries and formal complaints should be directed to pk011 via email at: [email protected]

16.3 pk011 aims to acknowledge all privacy-related complaints within 48 hours and to provide a substantive response within thirty (30) days. Where a complaint cannot be resolved to your satisfaction through direct communication with pk011, you may have the right to escalate the matter to the relevant supervisory authority or gaming regulator under whose jurisdiction pk011 holds its licence.

16.4 pk011 takes all privacy complaints seriously. Our data protection contact is available to provide guidance on your rights and to assist you in understanding how your personal data is managed across all pk011 services available to players in Pakistan.